Manuals

MANUAL DEVELOPMENT PACKAGE:

ARC has developed a Manual Development Package which specializes in the preparation of operation, training and product or services assembly manuals and any other type of ‘Tailor Made” manual required by our clients.

The benefits of introducing and adopting a manual in a company allow for growth and replace the traditional verbal methods of communication among the different departments and employees.

ARC believes that the reluctance by many companies to adopt manuals has been due to the use of the English Language as a standard for all manuals. Thus, ARC has a Manual Development Package, which consists of using both the English and Arabic Languages, assisted by visual aids, and step-by-step presentations with photographs as well as PowerPoint presentations.

At ARC we offer 4 main types of specialized manuals. These include :

A. Operations Manuals

ARC specializes in Operation Manuals which ensure that the operating cycle of a company and its divisions is well-dominated and used by all of the staff in the organization. An operation manual covers:

(i) Introduction

(ii) Pre Opening Requirements

(iii) Pre-Opening and Post Opening Training Procedures

(iv) Bookkeeping and Accounting Methods

(v) Grand Opening Procedures

(vi) Daily Operational Function

(vii) Troubleshooting

(viii) Conclusion

B. Training Manuals

ARC also specializes in Training Manuals, which allows a company to train its employees based upon the job description, which includes the duties and responsibilities. The Training Manual is used under a concept of ‘Train the Trainer’ (TTT) for continuity.

ARC will train one person who, in turn, will train the others. Training Manuals can be designed for the entire organization, or for a department or for a division.

Training Manuals are designed to cover a minimum of two weeks and also up to four to six weeks.

Training Manuals, in all their forms, require role play and this is an area of specialization at ARC.

C. Product or service assembly in particular menu preparation manuals for the Hospitality and Food and Beverages sector

ARC specializes in Menu Preparation Manuals for the Hospitality and Food and Beverages sector , which are specifically designed for restaurants where the preparation of each and every item in the menu must be listed in detail, this includes a code number for each item, the ingredients including weights, and a step-by-step method followed in the preparation of an item up to the delivery to the client.

Visual aids such as photographs are used in the preparation of all Menu Preparation Manuals.

D. Costumed – “Tailor Made” Manuals

At ARC we believe that Costumed “Tailor Made” Manuals are essential to any organization or business.

The process of Costumed “Tailor Made” Manuals allows for a detail evaluation of the system under which the organization or company has been operating and as such duplication of labor and efforts are easily identified and changes can be proposed and adapted where necessary “Tailor Made” Manuals consists of using both the English and Arabic Languages, assisted by visual aids, and step-by-step presentations with photographs as well as PowerPoint presentations.