At ARC we have been offering our "Mystery Shopping" service to our clients and others as part of a quality control program which is essential for every business to conduct meaning an objective self evaluation of its performance through their customers.
ARC's trained shoppers are qualified to anonymously evaluate the quality of products, the operations, the customer services, the employees’ loyalties and the merchandising.
The findings allow for proper feedback at the front line operations: Monitoring facility conditions and asset protection.
At ARC we believe that all businesses should keep up with their growth and the best way to measure whether the development is positive or negative is through the findings of the mystery shoppers. Findings reveal the weak points such as failure that is due to the falling service standards which are translated in the fall of the customer traffic and complaints that can spread as fast as a fire in a cane field endangering the overall reputation of the business and our mystery shopper can spot the failure in service before it becomes critical.
ARC invisible shoppers are instructed to monitor and measure service performance, they behave just like any other customers, friendly as they make a purchase and at times rather demanding during a return also fuzzy and picky during their visits asking difficult questions to test the staff.